Shipping & Refund Policy

At Yanya Beauty Private Limited (“Peachy bae”), we are committed to delivering your orders safely, swiftly, and reliably. This Shipping Policy outlines the terms and conditions under which we process, dispatch, and deliver your orders across India.

Shipping Policy

We currently ship orders across India to all serviceable pin codes via trusted logistics partners.

Order Processing and Delivery

Once dispatched, delivery timelines will vary depending on the shipping destination, courier partner, and other operational factors. Orders are typically dispatched within 2 business days from the date of order confirmation. Business days are defined as Monday through Friday, excluding public holidays. To ensure successful delivery, customers must provide a complete and accurate shipping address, including a valid PIN code and mobile number. Peachy Bae reserves the right to cancel or delay an order if the shipping information provided is incomplete or inaccurate. Orders cannot be delivered to P.O. Box, APO, or FPO addresses.

Delays

While Peachy Bae endeavours to deliver all orders within the estimated timelines, delays may occasionally occur due to factors beyond our reasonable control, including adverse weather conditions, public holidays, natural disasters, transportation disruptions, customs procedures, or courier-related issues. In such cases, we will make reasonable efforts to keep you informed of the status of your order.

Undeliverable or Failed Deliveries

If a delivery fails due to an incorrect address, unavailability of the customer, or refusal to accept the order, We will coordinate with our courier partner to attempt redelivery where feasible. Repeated delivery failures may result in the order being marked as Return to Origin (RTO).

Cancellation & Address Changes

Orders can only be modified before they are packed. If you need to modify your delivery address or other order details, please reach out to us promptly at customercare@shoppeachybae.com or WhatsApp us on +91 9110675259 and we'll try our best to accommodate the request. Once dispatched, cancellations and address changes are not possible.

Refund and Returns

Due to hygiene and safety considerations, Peachy Bae does not accept returns, exchanges, or refunds for Products once they have been delivered, except where required under applicable law.

If you receive a Product that is incorrect or incomplete, please contact our Customer Support Team at customercare@shoppeachybae.com or +91 9110675259 within 48 hours of delivery, along with your order details and clear photographs and a video of the Product and its packaging. Upon verification, Peachy Bae may, at its sole discretion, offer a refund or any other appropriate resolution.